Refund & Returns Policy

Effective Date: December 29, 2024

At PaletteBag.com, operated by Cohesync Consulting Inc., we are committed to providing our customers with high-quality products and an excellent shopping experience. If you’re not completely satisfied with your purchase, we’re here to help! Please review our Refunds and Returns Policy below, which outlines how returns and refunds are handled for products purchased through our website.

1. Eligibility for Returns

To be eligible for a return, the following conditions must be met:

  • Return Period: You must request a return or exchange within 30 days from the date you receive your order.
  • Condition of Items: The item(s) must be unused, undamaged, and in the same condition as when you received them. This includes all original packaging, tags, and accessories. We cannot accept returns for items that show signs of use or are damaged by the customer.
  • Proof of Purchase: You must provide proof of purchase (order confirmation or receipt) to initiate a return or refund.

2. Non-Returnable Items

Certain items are non-returnable and cannot be refunded or exchanged. These include:

  • Items on Sale: Products purchased at a discounted price (clearance or final sale items) are not eligible for return or refund unless they are faulty.
  • Personalized Products: Any custom-made or personalized products are not eligible for return unless they arrive damaged or defective.
  • Gift Cards: Gift cards are non-returnable and non-refundable.

3. How to Initiate a Return

To initiate a return, please follow these steps:

  1. Contact Us: Email us at info@palettebag.com within 30 days of receiving your order. Include your order number, the item(s) you wish to return, and a brief description of the reason for the return. If the item is damaged or defective, please provide photos as evidence.
  2. Return Authorization: After reviewing your request, we will send you a Return Authorization (RA) number and instructions on how to return your item(s). Please do not send the product back without obtaining the RA number.
  3. Prepare Your Return: Package the item(s) securely in the original packaging (if possible) to avoid damage during shipping. Ensure the RA number is clearly visible on the package.
  4. Shipping the Return: Return shipping costs are the responsibility of the customer unless the return is due to a defect or error on our part. We recommend using a trackable shipping service to ensure the item is safely returned. We are not responsible for lost or damaged returns that are not shipped with tracking.
  5. Processing Your Return: Once we receive the returned item(s), we will inspect them to ensure they meet the eligibility criteria (unused, undamaged, and in original packaging). If the return is approved, we will process your refund or exchange.

4. Refunds and Exchanges

  • Refunds: Once your return is processed and approved, we will issue a refund to your original payment method. Please note that it may take 5-10 business days for the refund to appear in your account, depending on your bank or payment provider.
  • Exchanges: If you would like to exchange an item for a different color, size, or style, please specify this in your return request. If the new item is available, we will ship it to you once we receive the returned item. Any price differences will be refunded or charged as necessary.

5. Fees and Costs

  • Return Shipping Costs: Unless the item is faulty or we made an error with your order, return shipping costs are the responsibility of the customer. We suggest using a tracked shipping service to ensure the item reaches us safely.
  • Restocking Fee: We do not charge a restocking fee for returns, provided the items are returned in unused and undamaged condition.
  • Non-Refundable Shipping Charges: Any original shipping charges paid at the time of purchase are non-refundable unless the return is due to an error on our part (e.g., incorrect or defective items).

6. Damaged, Defective, or Incorrect Items

If you receive an item that is defective, damaged, or incorrect, please contact us within 7 days of receiving your order. We will provide you with a prepaid return shipping label, and you will not be responsible for return shipping fees.

To initiate this type of return:

  1. Email us at info@palettebag.com with your order number and photos of the damaged, defective, or incorrect item.
  2. We will guide you through the process and provide you with a prepaid return label or a replacement item if applicable.

7. Late or Missing Refunds

If you haven’t received your refund after the processing time:

  1. Check your bank or payment provider: Refunds may take several business days to appear in your account, depending on your bank or payment provider.
  2. Contact Us: If the refund has not appeared after 10 business days, please contact us at info@palettebag.com for assistance.

8. Contact Information

For any questions about returns, refunds, or to initiate the process, please contact us via:

We strive to respond to all inquiries within 2-3 business days.