Privacy Policy for PaletteBag.com
Effective Date: December 29, 2024
Introduction
Welcome to PaletteBag.com, operated by Cohesync Consulting Inc. (referred to as “we,” “our,” or “us”). We respect your privacy and are committed to protecting your personal data. This Privacy Policy outlines how we collect, use, store, and protect your personal information in compliance with the General Data Protection Regulation (GDPR) and other applicable data protection laws. By using our website, you agree to the collection and use of your information as described in this policy.
1. Information We Collect
We may collect the following types of personal information:
- Personal Identification Information: Name, email address, phone number, shipping address, billing address, and payment details (such as credit card information).
- Technical Data: IP address, browser type, operating system, referral URLs, device information, and other technical details about how you interact with our website.
- Usage Data: Information about how you use our website, including pages visited, time spent on the site, and other usage activity.
- Cookies and Similar Technologies: We use cookies and other tracking technologies to improve your browsing experience, analyze site traffic, and personalize content.
2. How We Use Your Information
We may use the information we collect for the following purposes:
- To process and complete your orders for duffle bags and other products.
- To communicate with you regarding your orders, including shipping updates, product inquiries, and customer support.
- To improve and personalize your experience on our website.
- To send marketing communications, including promotions, new product releases, and special offers (you can opt out of these at any time).
- To comply with legal obligations, resolve disputes, and enforce our agreements.
- To improve our website’s functionality, security, and user experience.
3. Lawful Basis for Processing Personal Data
Under the GDPR, we process your personal data based on the following lawful grounds:
- Contractual Necessity: To fulfill the contract we have with you (e.g., processing your order).
- Consent: If we send you marketing communications or process your data for other purposes based on your explicit consent.
- Legitimate Interests: To improve our services, prevent fraud, and protect the security of our website.
- Legal Obligation: To comply with legal requirements and regulations.
4. Sharing Your Information
We do not sell, rent, or lease your personal information to third parties. However, we may share your data in the following circumstances:
- Service Providers: We may share your information with trusted third-party vendors (such as payment processors, delivery services, and email marketing platforms) who assist us in operating our website and fulfilling orders. These third parties are required to handle your information securely and only for the purposes for which we engage them.
- Legal Compliance: We may disclose your information if required by law, regulation, or legal process (e.g., to comply with a subpoena, court order, or governmental request).
- Business Transfers: In the event of a merger, acquisition, or sale of all or part of our business, your personal information may be transferred as part of the transaction.
5. Data Retention
We will retain your personal data for as long as necessary to fulfill the purposes outlined in this Privacy Policy or as required by law. When your data is no longer needed, we will securely delete or anonymize it.
6. Your Rights Under the GDPR
As a data subject, you have the following rights under the GDPR:
- Right to Access: You have the right to request a copy of the personal data we hold about you.
- Right to Rectification: You have the right to request corrections to any inaccurate or incomplete personal data.
- Right to Erasure: You have the right to request the deletion of your personal data in certain circumstances.
- Right to Restrict Processing: You have the right to request that we limit the processing of your personal data.
- Right to Data Portability: You have the right to receive a copy of your personal data in a structured, commonly used format, and transfer it to another data controller.
- Right to Object: You have the right to object to the processing of your personal data for certain purposes, such as marketing communications.
- Right to Withdraw Consent: If we rely on your consent to process your data, you have the right to withdraw that consent at any time.
To exercise any of these rights, please contact us at info@palettebag.com.
7. Security of Your Data
We take the security of your personal data seriously. We implement industry-standard measures to protect your data from unauthorized access, disclosure, alteration, or destruction. While we strive to protect your information, no method of transmission over the internet is 100% secure, and we cannot guarantee the absolute security of your data.
8. Cookies and Tracking Technologies
Our website uses cookies and similar technologies to enhance your browsing experience. Cookies are small files stored on your device that help us improve site functionality, track usage patterns, and personalize content. You can control the use of cookies through your browser settings, but please note that disabling cookies may affect the functionality of our website.
For more information about how we use cookies, please refer to our Cookie Policy.
9. Third-Party Links
Our website may contain links to third-party websites. This Privacy Policy applies only to PaletteBag.com and not to external sites. We encourage you to read the privacy policies of any third-party sites you visit.
10. International Data Transfers
As a global business, we may transfer your personal data to countries outside the European Economic Area (EEA). We ensure that appropriate safeguards are in place, such as using Standard Contractual Clauses, to protect your data during such transfers.
11. Children’s Privacy
Our website is not intended for children under the age of 16. We do not knowingly collect personal data from children. If we become aware that a child under 16 has provided us with personal information, we will take steps to delete such data.
12. Changes to This Privacy Policy
We reserve the right to update or modify this Privacy Policy at any time. Any changes will be posted on this page with an updated “Effective Date.” We encourage you to review this Privacy Policy periodically to stay informed about how we are protecting your information.
13. Contact Us
If you have any questions or concerns about this Privacy Policy or how we handle your personal data, please contact us:
Cohesync Consulting Inc.
Email: info@palettebag.com
Address: 23 Ted St, St. Catharines, ON L2N 1E6, Canada